Refund policy

Refund Policy
Last updated: September 14, 2025

Because our products are print-on-demand and custom-made for each customer, we do not accept returns, refunds, or exchanges unless the product is damaged or defective.  

If your order arrives damaged or with a manufacturing defect, please email options@thethingsneeded.com within 7 days of delivery. Include your order number and clear photos of the issue.  

If damage is verified, we will send you a replacement at no cost. Please note that return shipping, if required, is the buyer’s responsibility. Shipping costs are non-refundable.